TERMS OF USE & SMS COMMUNICATION TERMS

TIER Financial Solutions LLC

Effective Date: October 21, 2026
Business Name: TIER Financial Solutions LLC
Website: www.tierfinancialsolutions.com
Email: [email protected]
Phone: (713) 309-6846
Business Address: 212 Old Route 66, St. Robert, MO 65584

1. Acceptance of Terms

Welcome to TIER Financial Solutions LLC ("TIER Financial Solutions," "TIER," "we," "us," or "our").

These Terms of Use govern access to and use of our website, online forms, scheduling tools, communication systems, and digital resources.

By accessing or using our website, you agree to these Terms of Use and acknowledge our Privacy Policy.

If you do not agree with these Terms, please discontinue use of our website.

Acceptance of these Terms does not constitute consent to receive marketing text messages or promotional emails. Marketing consent must be obtained separately through an affirmative opt-in process.

Professional services may be governed by separate engagement letters, service agreements, and applicable legal requirements.

2. Description of Services

TIER Financial Solutions LLC provides professional financial and business support services, which may include:

Individual and business tax preparation.

Tax planning and strategy.

Bookkeeping and accounting.

Payroll support.

Business financial consulting.

Financial reporting and analysis.

Related business advisory services.

Information presented on our website is intended for general informational purposes and should not be interpreted as individualized tax, legal, accounting, or investment advice.

Submitting a website inquiry does not automatically establish a professional client relationship.

A client relationship is established through the appropriate engagement and acceptance procedures.

3. Website Forms and Inquiries

Our website may provide contact forms, service inquiry forms, consultation requests, and newsletter registration opportunities.

Visitors may be asked to provide information such as:

Name

Email address

Telephone number

Requested service

Message or inquiry details

Communication preferences

By submitting a form, you authorize TIER Financial Solutions to use the information provided to respond to your inquiry and administer your request, as permitted by applicable law.

Submitting a contact form does not automatically subscribe you to SMS or email marketing.

Marketing subscriptions are optional and must be selected through the designated consent mechanism.

You may request services without agreeing to receive promotional text messages or emails.

4. SMS/Text Messaging Program Terms

4.1 Program Name

TIER Financial Solutions SMS Communications

4.2 Program Description

TIER Financial Solutions offers optional text messaging communications relating to its professional services.

Depending on the applicable messaging program and consent obtained, text messages may include:

Announcements about tax preparation and bookkeeping services.

Tax planning tips and educational resources.

Business accounting updates.

Information about special offers and promotional services.

Relevant company announcements.

Appointment reminders and service-related notifications when separately authorized or otherwise legally permitted.

Marketing text messages are sent only to individuals who have provided valid consent to receive them.

4.3 SMS Marketing Consent

By voluntarily selecting the SMS Marketing Consent checkbox on our website or completing another approved opt-in process, you expressly agree to receive recurring marketing and promotional text messages from TIER Financial Solutions at the mobile telephone number provided.

Consent is obtained through a separate, affirmative action and is not automatically granted by:

Visiting our website.

Submitting a general inquiry.

Providing a telephone number.

Scheduling a consultation.

Purchasing services.

Accepting these Terms of Use.

Consent to receive marketing SMS messages is not a condition of purchasing goods or services.

We do not require visitors to subscribe to marketing communications to submit an inquiry.

Consent for marketing text messages is separate from consent for marketing emails and from any consent required for other messaging programs.

4.4 SMS Message Frequency

SMS message frequency varies depending on the communications program, marketing campaigns, and customer preferences.

Subscribers may receive recurring promotional text messages.

Message and data rates may apply.

Charges are determined by your wireless provider and mobile service plan.

4.5 SMS Opt-Out Instructions

You may unsubscribe from text messaging at any time.

Reply STOP to any text message to opt out.

Once your opt-out request is processed, you will no longer receive messages from the applicable SMS program unless you subsequently provide new, valid consent.

You may receive a final confirmation message acknowledging your request.

4.6 SMS Customer Support

For assistance with our text messaging program:

Reply HELP to any text message for assistance.

You may also contact:

TIER Financial Solutions LLC
Phone: (713) 309-6846
Email: [email protected]
Website: www.tierfinancialsolutions.com

4.7 Wireless Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Carriers are not liable for any delayed or undelivered messages.

Message delivery depends on network availability, carrier systems, device compatibility, and other factors outside our control.

4.8 Mobile Information and Privacy

TIER Financial Solutions respects your privacy and protects your messaging preferences.

We do not sell or share mobile telephone numbers or SMS opt-in consent information with third parties or affiliates for their independent marketing or promotional purposes.

Authorized messaging service providers may process information as necessary to deliver messages, maintain the messaging system, and administer consent preferences on our behalf.

For additional information, please review our Privacy Policy at:

www.tierfinancialsolutions.com

Select the Privacy Policy link available on our website.

5. Email Marketing Communications

TIER Financial Solutions may offer optional email marketing subscriptions through website forms, newsletter registration pages, or other approved consent methods.

5.1 Email Marketing Consent

By affirmatively selecting the email marketing consent option or subscribing through an authorized newsletter form, you agree to receive promotional emails from TIER Financial Solutions.

These communications may include:

Financial education and tax planning resources.

Newsletters and company announcements.

Updates about available services.

Promotional offers and announcements.

Business accounting and bookkeeping insights.

Seasonal tax planning information.

Email marketing consent is separate from SMS marketing consent.

Providing an email address for a general inquiry does not automatically subscribe you to promotional emails.

5.2 Email Frequency

Email frequency may vary based on campaigns, seasonal updates, newsletters, and subscriber preferences.

5.3 Email Unsubscribe Instructions

You may unsubscribe from marketing emails at any time by:

Clicking the Unsubscribe link in a marketing email.

Contacting [email protected].

Requesting an update to your marketing preferences.

Unsubscribing from marketing emails does not necessarily prevent necessary non-promotional communications regarding existing client services, requested transactions, or legally required notices.

6. Communication Preferences and Consent Records

TIER Financial Solutions may document subscriber preferences to support lawful communication practices and demonstrate consent.

Records may include:

Customer or subscriber contact information.

Selected SMS marketing preferences.

Selected email marketing preferences.

Date and time of enrollment.

Website form or other consent source.

Applicable consent disclosures.

Opt-out and unsubscribe requests.

Individuals may consent to one communication method without consenting to the other.

We reserve the right to suspend or discontinue communications when necessary to comply with legal obligations, carrier requirements, or customer preferences.

7. User Responsibilities

By using our website, forms, or digital services, you agree to:

Provide accurate, current, and complete information.

Use our website and communication systems for lawful purposes.

Avoid submitting false, misleading, or fraudulent information.

Refrain from impersonating another individual or business.

Not use our systems to transmit spam, malicious content, or unauthorized communications.

Protect any login information or access credentials issued to you.

Notify us of suspected unauthorized access involving your account.

You are responsible for ensuring that the contact information you provide belongs to you or that you are otherwise authorized to provide it.

8. Confidentiality and Sensitive Information

TIER Financial Solutions recognizes the confidential nature of personal financial information, tax documentation, and business records.

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through our systems.

Website visitors should not submit highly sensitive financial information, including Social Security numbers, full bank account credentials, tax returns, or identity documents, through general website contact forms unless directed to an approved secure submission method.

Professional confidentiality obligations and applicable laws governing tax return information remain in effect regardless of these website Terms of Use.

Additional information about our privacy and information security practices is available in our Privacy Policy.

9. Intellectual Property

All website content, graphics, logos, branding, written materials, educational resources, and digital materials owned or licensed by TIER Financial Solutions are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, publish, or otherwise exploit our proprietary content for commercial purposes without prior written authorization, except as permitted by law.

10. Third-Party Services and External Links

Our website may include links or integrations involving third-party platforms, including:

Scheduling systems.

Payment processing providers.

Tax preparation and document management platforms.

Email marketing providers.

SMS messaging providers.

Website hosting and analytics services.

These third-party services may maintain separate terms, privacy policies, and operational requirements.

TIER Financial Solutions is not responsible for the independent practices of third-party websites or services outside our reasonable control.

11. Disclaimer of Warranties

Our website and general informational resources are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate and current information, we do not guarantee that website content will always be complete, uninterrupted, error-free, or suitable for every individual circumstance.

Tax laws, financial regulations, filing requirements, and business conditions may change.

Visitors should seek professional guidance before relying on general website materials for significant financial or tax decisions.

Nothing in these Terms limits warranties or other rights that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, TIER Financial Solutions is not responsible for damages resulting from circumstances outside its reasonable control, including:

Temporary website interruptions.

Third-party platform outages.

Mobile network or email delivery failures.

Unauthorized activities by third parties despite reasonable safeguards.

Delays caused by circumstances beyond our reasonable control.

To the extent permitted by applicable law, we disclaim liability for indirect, incidental, special, or consequential damages arising solely from use of our public website or communications systems.

Nothing in this section excludes liability that cannot legally be excluded or limits obligations arising under applicable professional service agreements.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TIER Financial Solutions LLC and its authorized representatives from third-party claims, damages, or reasonable expenses resulting from your unlawful use of our website, fraudulent submissions, or material violations of these Terms.

This provision does not apply to the extent a claim results from our own unlawful conduct, negligence, or other liability that cannot legally be excluded.

14. Privacy Policy

Your use of our website and communication systems is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

It also addresses SMS opt-in information, email marketing preferences, and customer privacy rights.

Visitors should review our Privacy Policy before submitting personal information or opting into marketing communications.

15. Changes to These Terms

TIER Financial Solutions may modify these Terms of Use to reflect changes in business operations, website functionality, communication services, or applicable requirements.

Updated Terms will be published on our website with a revised effective date.

Where required by applicable law, we will provide additional notice or obtain new consent before implementing material changes affecting customer rights or marketing communications.

Continued use of our website following publication of updated Terms may constitute acceptance to the extent permitted by law.

Changes to these Terms will not automatically create or expand consent to receive marketing messages.

16. Governing Law

These Terms of Use are governed by the applicable laws of the State of Missouri, without regard to conflict-of-law principles, except where mandatory federal or other applicable laws provide otherwise.

This provision does not override consumer protections or other legal rights that cannot be waived.

17. Contact Information

If you have questions about these Terms of Use, website services, SMS communications, email marketing, or communication preferences, please contact:

TIER Financial Solutions LLC

Owner: Tierra N. Harrell

212 Old Route 66
St. Robert, MO 65584

Phone: (713) 309-6846
Email: [email protected]
Website: www.tierfinancialsolutions.com

Your Numbers. Your Business. Our Expertise.

Clarity • Compliance • Confidence

Tax • Accounting • Bookkeeping • Payroll • Advisory

18. Acknowledgment

By accessing or using the TIER Financial Solutions website, you acknowledge these Terms of Use.

Submitting a service inquiry authorizes us to respond to that inquiry, subject to applicable law.

Your agreement to these Terms does not authorize promotional SMS or email communications unless you have separately provided the applicable marketing consent.

You may withdraw marketing consent through the opt-out methods described above.